Store Policies and
Terms of Use
GUARANTEE - WARRANTY - CERTIFICATE
OF AUTHENTICITY
PLEASE CAREFULLY READ THE FOLLOWING
PROVISIONS
BEFORE USING THIS WEB
SITE:
All Moissanite stones come with a
warranty/certificate of authenticity, ("limited
lifetime" means that the warranty cannot be transferred from
the original buyer.)
Return
Policy:
All our Moissanite stones are covered
against manufacturer's defects with a Lifetime Replacement
Guarantee (on a gram for
gram exchange basis). Stones that have obviously been
damaged or broken as a result of carelessness or negligence are
not covered by this
guarantee.
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We offer a 10-day satisfaction guarantee.
If for any reason you are not happy with your stone or
jewelry (not including custom pieces) item, simply
return it to us within 10 days of purchase for a complete
refund less shipping & handling charges. Please
note: We must receive your package within 10 days of the date of
receipt in order to process your credit so please ship your
package accordingly.
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You must return the piece unworn and
undamaged in its original packaging along with a copy of your online
invoice to receive your credit.
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This guarantee does not cover lost items.
You must return the original piece in order to receive a
replacement for it. If you do not send back the original piece,
no refund or replacement will be given. Please be sure to insure
your return packages for the replacement value as we will not be
responsible for items lost or damaged in transit.
Please allow up to 28 days for us to process your return
credit.
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Desert Moissanite reserves the right to
cancel any order, for any reason, at any time, at our
discretion.
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Thanks for
coming in and we hope you will come back
soon.
