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Store Policies and Terms of Use
 
GUARANTEE
 
PLEASE CAREFULLY READ THE FOLLOWING PROVISIONS
BEFORE USING THIS WEB SITE:
By using this Web Site, you agree to these provisions. If you do not agree to these provisions, you may not use this Web Site.

Desert Moissanite reserves the right, at any time, to alter, modify, or update these provisions, and you agree to be bound by such alterations, modifications, or updates by using this Web Site. Regular customer service hours are Monday through Friday – 8:00 a.m. through 6:00 p.m. MST

Shipping/Tracking Orders
Three-day delivery is available upon request and additional charges will apply. International shipping charges will be charged according to destination. Orders are shipped Monday through Friday. Please allow 7-10 days to receive your order.

Desert Moissanite makes every attempt to keep items in stock. Should the item be out of stock, you will be notified by e-mail during the ordering process, with the approximate delivery time noted.

Return Policy
All our
Moissanite diamonds are covered against manufacturer's defects with a Lifetime Replacement Guarantee (on a gram for gram exchange basis).  Stones that have obviously been damaged or broken as a result of carelessness or negligence are not covered by this guarantee.

We offer a 10-day satisfaction guarantee. If for any reason you are not happy with your  stone or jewelry (not including custom pieces) item, simply return it to us within 10 days of purchase for a complete refund  less shipping & handling charges. Please note: We must receive your package within 10 days of the date of receipt in order to process your credit so please ship your package accordingly.

You must return the piece unworn and undamaged in its original packaging along with a copy of your online invoice to receive your credit.

This guarantee does not cover lost items. You must return the original piece in order to receive a replacement for it. If you do not send back the original piece, no refund or replacement will be given. Please be sure to insure your return packages for the replacement value as we will not be responsible for items lost or damaged in transit.   Please allow up to 28 days for us to process your return credit.

Desert Moissanite reserves the right to cancel any order, for any reason, at any time, at our discretion.

Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. 

Warranty:
Desert Moissanite warrants that all gemstones are free from production defects. Price and availability information is subject to change without notice.

Except as specifically stated on this Web Site, neither Desert Moissanite, nor any of its directors and/or other representatives will be liable for damages arising out of or in connection with the use of this Web Site. This is a comprehensive limitation of liability that applies to all damages of all kinds, including (without limitation) compensatory, direct, indirect or consequential damages, special damages, loss of data, income or profit, loss of or damage to property and claims of third parties. 

Thanks for coming in and we hope you will come back soon.

Desert Moissanite 1-800-890-3017

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